Delivery terms and Policies

Delivery terms and Policies

Shipping

Free shipping to a goods value of EUR 14,90 € or above within Germany

We charge a single flat fee for each shipment in the amount of EUR 3,90. Purchases amounting to a goods value of EUR 14,90 € or above are receive FREE shipping within Germany.
For deliveries outside the EU, the customer bears the costs for any customs and import duties in accordance with the legal provisions of the recipient country. We ship your order with the DHL German Post World Net. In order to guarantee a fast and reliable shipping of your orders, we only send insured parcels.Your order is dispatched from our distribution center, usually within 2 working days.
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Payment

You have the following payment options: By Direct Debit (! Only within Germany) or by credit card VISA or MasterCard by using the latest encryption and security technologies.
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Returns

For product returns, please do not send parcels back on the term freight collect !

Items capable of being sent as a parcel are to be returned at our risk. You have to bear the costs of the return if the goods delivered correspond to those ordered and the price of the item to be returned does not exceed an amount of € 40,- or if, where the price of the item is higher, you have not yet paid the consideration or a contractually agreed part payment as at the time of the revocation. Otherwise, the return of the goods is free of charge for you. Items which are not capable of being sent as a parcel will be collected from you.
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