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Dear Customer,
Thank you for your order and for your interest in Ampelmann.
We lay great focus on the quality of our products. Should you for some reason, however, feel the need to claim or return the goods, please contact our Logistics department:
Ampelmann GmbH / Logistik
Kaiserin-Augusta-Allee 101
D-10553 Berlin
Tel.: 0049 (0)30 / 345 09 635
Fax: 0049 (0)30 / 345 09
e-Mail: corinna.wieden@ampelmann.de
Please note following aspects when returning your parcel:
When returning the parcel please make sure to pay the shipping costs!
If the value of your order was up to 40,00 &euro, and the products correspond to the ones listed on your order form, you are to pay the shipping costs yourself.
If the value of your order was more than 40,00 €, or the return is due to a valid customer complaint, we will take care of the shipping costs. In this case, please send the package free of porterage, so that we can pay for the parcel upon arrival.
Please also attach a short notice with the reason for return, a photocopy of the bill, and your telephone number or email address for further queries, should there be any.
We thank you for your understanding!
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